A: We're so sorry about that! Please drop an email to info@chuck-s.co with your attachment and order ID and we'll look into it for you.

A: If you have not received your order confirmation email within 24 hours of making your purchase, please drop us an email at info@chuck-s.co with your order number and we’ll look into it for you.

A: Oh no! We're so sorry about that! Please drop an email to info@chuck-s.co with the subject line "Help! I’ve been charged wrongly for my order!" and include any details and receipts you have in your email.

A: Once we’ve settled on all the details, please note that it will take up to 30 days for you to receive your refund. If you have not receive your refund in 30 days, please email us at info@chuck-s.co and we'll look into it.

A: If you would like to combine two separate orders, please email us with your separate order numbers within 24 hours of placing your orders and we'll see what we can do.

A: All orders made outside of Malaysia are in USD only, and order that come from within Malaysia will be in MYR only.

A: Please check your order status with the tracking number you were provided with. If you are unable to track your order, please email us at info@chuck-s.co with all your order details.

A: Be quick and drop us an email at info@chuck-s.co within 1 hour of making your purchase. You will not be able to cancel outside this time frame. 

A: You will not be allowed to use multiple promo codes at the same time.

A: At the moment, we only accept payments from Visa or Mastercard credit and debit cards. Don't worry, we're working on bring more payment options to you in the future!

A: Just log in and go to "My Account". You'll be able to check on all orders made through our website via that page.

A: Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (ddu), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.

A: At this point in time, we do not yet offer next day delivery.

A: This option is not available, unfortunately.

A: We do not cover the cost of return shipping. If in the case a return is necessary, all customers are responsible for their own return shipping fee.

A: Oh no! You can make changes to your shipping address up to an hour after purchasing. Just drop an email to info@chuck-s.co with your order details and new shipping address.

A: You’ll receive a tracking number in a separate email from your confirmation email. If you have not received your tracking number within 7 working days of making your purchase, please drop an email with your order number to info@chuck-s.co

A: CHUCK'S SKINCARE -

All skincare sales are final and non refundable.

MOTHERCHUCKERS MERCHANDISE - 

You will need to send us the Return Authorization (with digital invoice) slip within 7 days of receiving your purchase to start the return process. If we do not receive it within the given time frame, we will not proceed with the request.

Please ensure that the product is new, unused, undamaged, and in the original box with no evidence of service, alteration, wear, fragrance, or blemishes of any kind. Include evidence of your receipt and order ID.

If the item you've received is defective or damaged, send your return request to info@chuck-s.co within 7 days of receiving. The condition of the product will be reviewed & decided on by Chuck’s.

Please note that Chuck’s DOES NOT cover the cost of any return shipping.

If the returned product is found to be defective, Chuck’s will send it back to the customer.

A: We currently ship to Taiwan, Hong Kong, Japan, Indonesia, Korea, Macao, Singapore, Vietnam, Australia, Canada, the United States and the United Kingdom.

A: Totally! Our Chuck's masks are made for you to use all day, every day if you want.

A: Our masks are safe for pregnant women to use, but if you would like to be extra safe, we recommend taking the ingredient list to your doctor to make sure.

A: For the best product quality, it's recommended you use our masks within 2 years of manufacturing date... but, we honestly think you'll love them so much, this shouldn't be a problem at all.

A: To really lock in all that goodness, don't wash off the mask and follow it up with your favourite moisturiser before bed time.

A: All our products are both fragrance and alcohol free to ensure that it makes your skin feel its best.

A: Our products are 100% cruelty-free which means absolutely no animal testing on any of our cute friends!

A: All our masks are made for all skin types, but if you have sensitive skin or just want to be careful, we recommend to checking on the ingredient list first or taking it to your dermatologist for a second look.

A : You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing info@chuck-s.co

A: Sorry, we don't have a number you can call, but If you have any inquiries that cannot be found in our FAQ section or social media pages, please email us at info@chuck-s.co :)

A: Please note that Chuck’s skincare is currently available on both Shopee Malaysia and our website, but all other products are only officially available solely through our website.

A : We're always on the look out for the perfect Chuck's candidate. Just drop your CV in a PDF to sheryl.loh@chuck-s.co

A : Unfortunately, your purchase of Chuck’s products is only for your personal use. By purchasing Chuck’s products, you're agreeing not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.