Orders & Payments

Q: How long will my order take to arrive?

A: All orders should take around 7 – 14 working days from the estimated date of shipment given. This excludes weekends & public holidays.

Q: What should I do if I receive the wrong product?

Q: I haven’t received my order confirmation email, what should I do?

Q: I’ve been charged wrongly for my purchase, what should I do?

Q: I've gotten confirmation on getting a refund for my order. How long will the refund take?

Q: Can I combine my orders?

Q: Can I choose the currency I pay in?

Q: It's been over 14 days since my order shipped and I have yet to receive anything.

Q: How do I cancel my order?

Q: Can I use multiple promo codes at checkout?

Q: What forms of payment do you accept?

Q: How can I check, update, or cancel my order?


Q: I am placing an international order. Does the shipping cost include the customs, duties and/or taxes?

Q: I want my order ASAP, do you have next day delivery?

Q: Can I pick up an order or drop off a return from your headquarters?

Q: Will I have to pay for return shipping?

Q: I've made a mistake and need to change my shipping address. How do I do it?

Q: How do I track my package?

Q: What is your return policy?

Q: Do you ship internationally?

About Chuck's

Q: Are the masks suitable for everyday use?

Q: Is it suitable for pregnant women?

Q: What is the shelf life of the masks?

Q: What routine should we follow up with after using the masks?

Q: Are your products fragrance free?

Q: Are your products cruelty-free?

Q: Are your products suitable for all skin types?

Q: How can I find out more information about a product?

Q: I want to speak to someone, do you have a customer service I can contact by phone?

Q: Where else can I find your product?

Q: I'm interested in joining the Chuck's team, how can I apply?

Q: Can I sell the products on my own site?

Promo Codes

Q: What are the terms & conditions for the 11.11 promo?


If you're planning on purchasing something on our website, please take note that due to E/FMCO courier restrictions, all orders will be fulfilled within 2-3 week time frame from date of your purchase. If you're cool with this, click on the button below to acknowledge.

I am totally cool with this!