Orders & Payments

I haven’t received my order confirmation email, what should I do?

Please double check your email inbox, spam/junk folder for the confirmation email.

What form of payment is accepted?

How do I track my order?

Will there be a restock for sold out items?

How do I cancel my order?

Can I combine my orders?

Return and Exchanges

What’s your return policy?

What should I do if I receive a wrong product or product with noticeable defects?


When will my order be shipped?

It's been over 14 days since my order shipped and I have yet to receive anything.

Does the shipping cost for international order include customs, duties and/or taxes?

Do you ship internationally?

Product Information - Chuck's

Are the masks suitable for everyday use?

Are your products suitable for all skin types?

Is it suitable for pregnancy use?

Are your products cruelty free?

What is the expiry date?